Frequently Asked Questions

  • Do I have to pay for the online courses?

If your school district participates in one or more of the Region 10 co-op programs, you may not have to pay to take certain courses. Some courses may require payment regardless of any co-op membership

Courses may be purchased by credit card or purchase order. Information will be collected in the shopping cart after your selection. Please note that purchase orders must also be faxed to Christine Ortiz, CEOP.
Phone: 972-348-1446
FAX: 972-348-1447
Email: christine.ortiz@region10.org

  • How long do I have to complete the online courses?

Most online courses are set at a one year enrollment period. You can stop the course at anytime and return to finish at a later time during the one year period. Please note that the Compliance courses are reset on an annual basis in June. This will clear all existing enrollments for the course. Previous certificates from archived courses will still be available and you may return to archived courses, if necessary, through the assistance of our help desk. Please understand that some online courses have shorter time constraints, depending upon the purpose and nature of the course.

  • I'm having problems accessing the courses. How do I get help?

If you need to reset your password, you can do so from the Region10.org homepage. If you need any further assistance with the courses, you can contact our Help Desk at 972.348.1234

  • What is the refund policy?

Region 10 ESC does not provide refunds on any fees or charges related to our Online Learning Center courses unless there was a technical issue caused by Region 10 that prevents you from accessing or completing the course within a timely manner. A course may require a media player plugin (downloads linked) such as Flash or Quicktime, a PDF reader, and/or access to YouTube/Vimeo.

If You Need Technical Assistance

If you need help with your account username or password, click the button below to open a ticket with the Help Desk.

Open a ticket with the Help Desk