If you experience issues with the lesson, please try the following advice:
- Be sure pop up blockers are turned off
- This course was created using HTML5. Preferred browsers include:
- Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
- Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
- Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later
- Try a different browser than the one you just tried.
- If you must use the same browser, please try clearing your browser cache first before reattempting the lesson.
- Do NOT refresh your screen while running the lesson.
- Do NOT hit the browser back button while running the lesson.
- A small percentage of clients will experience a time-out at the end of the lesson after receiving their test score. If this happens to you, please take a screenshot of your score and email it to OLC@region10.org. We will do a manual override in the grade book within 24 business hours.
If you are using an older browser, you will need to update to a newer version.
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If you still experience issues after trying a new browser, please send an email to OLC@region10.org with the following information:
- what type of computer you are using
- what browsers (name and version) you have tried. You can locate the browser name/version in the "Help" menu in your browser and then choose the "About Firefox, About Chrome, etc." for your specific browser.
- what date/time you experienced the issue
- did you attempt the course from home or work?
Close this window tab to return to your course home page when finished.
Last modified: Tuesday, August 7, 2018, 1:54 PM